Customer Care


Quick FAQS.

You can shop online and select in store pick up for your convenience. There is no shipping charge to ship directly to the store for pick up. Please make sure you are local and able to pick up the order from our location in Belmar, NJ. At shipping, select store address as the ship to so as to avoid a shipping charge.

We ship using USPS or UPS. If you select standard shipping, your item (excluding books) will ship via First Class Mail. Due to rising shipping costs, books are now shipped via media mail and can take an extra few days for delivery.  If you need a book to arrive quicker, we suggest using Priority mail to ensure timely delivery. Please note: First Class packages are shipped without insurance and we cannot be responsible for them once they leave our store.  Priority mail (or UPS) will provide insurance in the event of loss or non-delivery.

In the event that a package is lost or is not delivered within 30 days of the shipment date, please contact your local post office and file a claim. If priority mail or UPS ground is selected at checkout then the package is insured. However, if First Class USPS mail is chosen, the package is not insured and therefore store credit or refunds can not be issued. 

Returns: There are no returns on custom monogrammed, embroidered or personalized items. We also do not accept returns on swimwear, hair accessories, plush items, teethers, jewelry, toys or final sale items.  All other items may be returned within 14 days for full refund (using the same method as payment). We only accept new, unworn items with tags and original packaging. Please contact us for a return authorization to determine if your item(s) is eligible to be returned. Items returned outside the 14 day window will receive a store credit for the return amount. Shipping charges will not be refunded. 

Please note: Orders CANNOT be changed, modified, or canceled after checkout. 

Return authorization: Before returning any merchandise please follow the following steps. Contact us at with your order number and return request. Please let us know the reason for the return and confirm that the item you would like to return is still new, unworn and with original packaging. Once we receive your request, we will advise you on how to proceed. Please note that you are responsible for shipping costs to return your items. If you are local, you can return the items in store to our location in Belmar NJ.