Customer Care

 

Quick FAQS.

You can shop online and select in store pick up for your convenience. There is no shipping charge to ship directly to the store for pick up. Please make sure you are local and able to pick up the order from our location in Belmar, NJ. At shipping, select store address as the ship to so as to avoid a shipping charge.  Orders placed for in store pick up which require shipping will not be canceled and will be invoiced for a shipping fee. Should any such order be canceled, a store credit will be issued.

We ship using USPS or UPS. If you select standard shipping, your item (excluding books) will ship via First Class Mail. Due to rising shipping costs, books are now shipped via media mail and can take an extra few days for delivery.  If you need a book to arrive quicker, we suggest using Priority mail to ensure timely delivery. Please note: First Class packages are shipped without insurance and we cannot be responsible for them once they leave our store.  Priority mail (or UPS) will provide insurance in the event of loss or non-delivery. Make sure to double check your ship to address. In the event a package is returned for incorrect or insufficient address, you will be responsible for the cost of re-shipping your items if we determine package can be reshipped. Shipping charges will not be refunded. 

Refund Policy

Click here for our full refund policy

Returns: There are no returns on custom monogrammed, embroidered or personalized items. We also do not accept returns on swimwear, hair accessories, plush items/toys, hats, photo props, blankets, teethers, jewelry, toys, gift cards or final sale items.  All other items may be returned within 14 days (from delivery date) for store credit only. We only accept new, unworn items with tags and original packaging and items must be free of smoke and fragrances. Please contact us for a return authorization to determine if your item(s) is eligible to be returned. Due to the nature of the products we offer, we cannot accept returns after 14 days.  Shipping charges will not be refunded.  

Defective items: In the unlikely event you receive an item with a manufacturer defect, please contact us within 3 days to rectify the issue.  We cannot accept defective items after such time.

*Please note: Orders CANNOT be changed, modified, or canceled after checkout. If you are using a discount code, please use it at checkout. We cannot apply a code after an order has been submitted. 

Pre-Orders:
1) Pre-Orders are not eligible for return. Due to the nature of the offerings, we cannot accept any returns on a pre-order item. Exchanges will be permitted up to 7 days of original delivery date.
2) If ordering in stock and pre-order items, we recommend placing separate orders; otherwise, all items will ship once the pre-order arrives to us.  

Sale items are considered Final Sale and are not eligible for return.